To ensure your spa experience is extra special we would ask you to arrive 15 minutes prior to your treatment time. When you join us one of our Spa team will be able to arrange a complimentary tea or coffee so you can sit and relax before your treatment begins. We also require you to complete a consultation form prior to your treatment commencing. We request that you leave your mobile phones switched off at all times, leave the outside world behind you if just for a few hours!

Spa Access

If your accommodation rate does not include access to the spa facilities, there is a charge of £50 per person per day. Access is available from 12pm on day of arrival only.

Attire

We ask that in the wet areas and for treatments you wear appropriate clothing; we can help and advise you at the point of booking. We ask guests to wear dry clothes when in the Brasserie.

Age Requirements

Unfortunately, we are unable to accommodate children under the age 16 for any spa treatments. We are also not permitted to perform treatments while a child is in the room, due to the equipment used within our spa rooms.

CANCELLATION POLICY: SPA TREATMENTS

Cancellations & Amendments to Bookings Policy

If you need to cancel your appointment please allow 24 hours’ notice. If the notice given is less than the 24 hours we will happily reschedule your appointment to another date that week. If you cannot reschedule your appointment for the same week then you will be charged in full.

Late Arrival

If you arrive late for your appointment this may result in us not being able to complete the full service you requested. We will always try our best to accommodate your appointment. We do have a duty to all clients to keep to our appointment times.

Spa Day Cancellations

If you have a Spa Day package booked with us and need to cancel this we ask that you give us a minimum of 48 hours’ notice unless in a group of 4 or more in which case we shall require 1 weeks. If this notice is given, a full refund can be issued. Unfortunately any notice after this period is none refundable.

HEALTH CLUB POLICY

Children and Guests

• No children under the age of 6 will be admitted to the club, other than the Brasserie.
• Children aged 6-13 may use the swimming pool facility only. This is between the hours of 10am-12pm and 2pm-4:45pm. All children must be accompanied by an adult at all times.
• Children aged 13-16 may use the swimming pool facility only but can use it at any time during the clubs normal opening hours. All children must be accompanied by an adult.
• A booking system shall operate for the admission of children.
• Only two children per adult admitted.
• A fee will be charged and payable for all children and guest visitors, along with a refundable deposit (£10) or wristband usage.
• Available facilities and times for guests are dependent upon the type of membership.