Cancellations & Amendments to Bookings Policy

If you need to cancel your appointment please allow 24 hours’ notice. If the notice given is less than the 24 hours we will happily reschedule your appointment to another date that week. If you cannot reschedule your appointment for the same week then you will be charged in full.

Late Arrival

If you arrive late for your appointment this may result in us not being able to complete the full service you requested. We will always try our best to accommodate your appointment. We do have a duty to all clients to keep to our appointment times.

Spa Day Cancellations

If you have a Spa Day package booked with us and need to cancel this we ask that you give us a minimum of 48 hours’ notice unless in a group of 4 or more in which case we shall require 1 weeks. If this notice is given, a full refund can be issued. Unfortunately any notice after this period is none refundable.